The Manager, Computing Operations manages the staff and daily operations to include computer installation, repairs, deliveries, equipment life-cycle and inventory management.

• Delegates work assignments to staff, including, but not limited to, the Desktop Delivery Project, Satellite Upgrade Project, departmental moves, registration setups, and work orders; inspects the work before it gets handed over to the relevant departments and users.
• Oversees customer service requests and help desk tickets for the Operations, Telecommunications, and Video Network Services groups, ensuring that calls are addressed promptly and according to their priority level.
• Provides training in the installation, diagnostics, and repair of all computer equipment.
• Recommends, evaluates and implements procedures to improve computing operations.
• Performs quality control checks on help desk tickets to ensure processes and procedures are followed.
• Provides quotes for printers and scanners; orders toner and paper as necessary and reconciles orders.
• Oversees the preparation of computer equipment for IT surplus store, donations and salvage and recycle.
• Oversees IT equipment inventory and end of year consumables reporting.
• Approves timesheets for full-time staff and student workers; performs annual evaluations on full-time staff.

• Performs all other duties as assigned

Direct Reports:

• Full Time Employees and student workers

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Associate degree, 60 hours of college course work, or vocational training in a related field

Required Experience:

• Minimum of four (4) years of related job experience and some supervisory experience

License/Certification:

• Must maintain a valid, current driver's license

• Bachelor's degree in Management Information Systems, Computer Systems Management, or a related field
• Comptia A+ and Comptia N+ certification

Knowledge:

• Knowledge of industry trends

Skills:

• Good communication skills
• Strong analytical and problem solving skills

Abilities:

• Ability to manage and train people
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community