Department: Human Resources

Salary: Commensurate with education and experience.

Description:

The Human Resources Assistant performs clerical and operational support functions for the Office of Human Resources and is responsible for opening the HR office daily and ensuring the front office is ready for business at the beginning of the day. This position performs a variety of routine tasks to facilitate all functional areas of human resources including, but not limited to, responding to inquiries, tracking and filing HR forms, completing processing of I-9 forms, supporting new hire on-boarding as needed, and approving e-forms. This position handles inquiries and correspondence of a confidential and sensitive nature.

Duties:

• Provides exceptional customer service by phone and in-person as first point of contact for applicants, employees and visitors. Duties include, but are not limited to, screening and directing phone calls, greeting visitors and determining their needs and referring to appropriate HR staff as needed, answering general questions concerning programs, rules, procedures, and policies in HR areas of payroll, benefits, employment, training, and compensation.
• Assists temporary and student employees with new hire paperwork including verifying offer letter, assisting with I-9 and background check submission; distributes necessary forms to hiring departments; updates HireRight database and employee details, and answers temporary employment questions and inquiries.
• Approves Person of Interest (POI) e-forms; processes name changes and assists with PeopleSoft inquiries regarding passwords, accessing W-2s, and updating addresses.
• Assists with projects and HR special events as assigned by HR Leadership Team.
• Provides a wide variety of office support for HR staff, including but not limited to, some internal mail delivery; processing mail to include receiving, sorting, time-stamping; routine copier maintenance; making copies; filing; periodically assist with transport of documents for storage and shredding to and from basement and shredding documents as needed.
• Performs related duties as assigned.

Required Qualifications:

1. High School diploma or GED.
2. Minimum three years of customer service experience in an office setting.
3. Must be a current UHCL employee.
4. High level of proficiency in using MS Office Suite with advanced Excel and Outlook skills.
5. Must have excellent customer service skills; ability to multi-task, outstanding communication skills (both written and verbal); and strong interpersonal skills.
6. Must possess critical thinking and problem-solving skills to effectively assist customers with various inquiries and must be flexible and able to adapt to changes.
7. Ability to work effectively with a variety of clients, both internal and external.
8. Must be able to handle confidential information and materials.

Preferred Qualifications:

Experience providing administrative and/or clerical work in a higher education setting.
Bilingual (English/Spanish) skills.