The Academic Success Coordinator II provides proactive and holistic academic and career advising to prospective, new, transfer, continuing, and re-admitted students in assigned caseload.

• Provides academic advising to all new and returning students and develops individualized programs of study for each student
• Creates official degree plans for current students and meets with prospective students to help provide unofficial academic planning
• Advises students in career exploration, networking, and job-seeking strategies and promotes career fairs for internships and job searches. Contributes to workshops/events as a facilitator
• Provides preliminary evaluation of transcripts and submits articulation requests for the respective college
• Serves as a student advocate and assists students by making appropriate referrals to financial aid, Student Business Services, Learning Support, Counseling Services, and other campus services
• Maintains continuous communication with students via email, telephone, and in person. Run communication campaigns in venues such as EAB and support efforts with the Early Alert and Mid-term grades for assigned caseload
• Interprets and maintains online data and resource files related to this position in student information system and advising software
• Trains students on how to use advising tools, degree audits, course prerequisites and serves students on academic probation
• Supervises student workers, if needed
• Supports retention and timely graduation efforts for college and UHD students
• Assists with First Time in College (FTIC) and transfer orientation sessions
• Participates in on and off-campus recruitment and registration activities with Houston area community colleges, high schools, and community events
• Participates, attends, and assists with pre-commencement and commencement ceremonies/activities
• Maintains a strong, positive, and collaborative relationship with the College Leadership, Enrollment Management, and Faculty

• Performs all other duties as assigned

Direct Reports:

• May supervise Student Employees

Delegation of Work:

• May assign work to subordinate(s)

Supervision Given:

• May supervise the work of student workers

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Strong interpersonal skills and proven experience working with students, parents, faculty, and staff
• Excellent computer proficiency (MS Office Word, Excel, and Outlook)

Abilities:

• Strong ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary student service
• Proven ability to work with higher education software systems, analyze data, produce reports, and implement systems to monitor and manage staff productivity
• Commitment to serving a representative and diverse faculty, administrative staff, and student body

Primary Work Location:

• Works in an office environment or at off-campus locations for recruitment and advising events

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• The position is physically comfortable; the individual has discretion about walking, standing, etc.
• The work environment involves minimal exposure to physical risks
• Typical work occurs during business hours Monday through Friday however, this position may require flexible hours as needed to include evenings and weekends serving students in virtual, on-, and off-campus
• Complies with all UHD and UH system policies and procedures

Qualifications

Preferred Qualifications