The Telecommunicator I maintains communications via radio with on-duty police officers and security guards and monitors security and safety systems at the university. The Telecommunicator I answers emergency and non-emergency telephone calls, provides assistance with walking in clients, and monitors safety and security systems.

• Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers
• Monitors various security and safety systems to ensure a safe environment for all who visit the campus
• Communicates with officers as they patrol the campus as necessary
• Uses a range of computer systems, entering, updating, and recovering data as necessary
• Adheres to and communicates changing safety policies as necessary
• Serves as a point of contact after hours and on weekends for all university-related inquiries
• Attends to faculty, staff, and students who visit the walk-up window

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Knowledge:

• Knowledge of the principles of working as a Telecommunicator in a higher education environment

Skills:

• Excellent communication skills
• Strong customer care skills

Abilities:

• Ability to type a minimum of 30wpm
• Ability to operate radio and communications systems
• Ability to listen
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment that operates 8 to 12-hour shifts on a 24/7/365 basis

Physical Demands:

• Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to unpleasant elements
• Individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors
• Must be available to work all shifts, including weekends, holidays, and mandatory overtime as needed

Required Education:

• High School Diploma or equivalent

Required Experience:

• Minimum of one (1) year of related job experience

License/Certification:

• Must possess a Basic Telecommunications Proficiency Certificate issued by the Texas Commission on Law Enforcement (TCOLE) or satisfactorily complete an accredited telecommunicator training program within one year of hire

• TCOLE licensed/TLETS certified