The Functional Analyst I provides application functional support and coordinates technology development needs between the end users and the Information Technology developers.

• Provides user support by resolving problems, responding to questions, and providing training
• Creates and modifies user accounts as requested by users' supervisors
• Assists key users and the application development group with testing and troubleshooting
• Monitors the availability and performance of multiple systems
• Investigates, resolves, and tests systems as necessary, including after upgrades or maintenance
• Compiles, analyzes, and verifies reports as required
• Provides support for IT Enterprise Systems projects by reviewing, coordinating, and communicating with stakeholders, management, and team members about project updates and progress as needed

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Knowledge:

• Knowledge of the technology development process; up-to-date knowledge of modern applications and trends

Skills:

• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills

Abilities:

• Ability to learn new applications
• Ability to assist users
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
• The individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• Occasional lifting and carrying of up to 10lbs may be required
• Precise hand-eye coordination is required

Qualifications

Preferred Qualifications