The Supervisor, Interlibrary Loan oversees the daily operations of Interlibrary Loan unit within the library.

• Ensures smooth and efficient functioning of the Interlibrary Loan unit, including but not limited to processing requests, policy explanation, complaint resolution, problem-solving, circulation of materials, and effective use of the library
• Maintains records and assists with assessment and statistics
• Provides training in policies, procedures, and software specific to the Interlibrary Loan unit and related areas, such as customer service
• Uses various software in daily work, including the Alma (library services platform), Tipasa (ILL management system), PeopleSoft, MS Office Suite, and other software as needed
• Provides customer support to patrons by communicating with various library constituents

• Performs other duties as assigned
• Cross-trained to cover Circulation and Computer Lab desks

Direct Reports:

• Supervises student workers

Delegation of Work:

• Delegates work to student workers

Supervision Given:

• Supervises student workers

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Advanced operation skills in Microsoft Office
• Advanced customer service skills to maintain a student-centered study environment within the computer lab and group study rooms
• Candidates must have strong analytical and problem-solving skills, as well as excellent interpersonal and communication skills

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• The position is physically comfortable; the individual has discretion about sitting (60%), walking (15%), standing (15%), etc
• Position will require lifting (20 lbs), carrying (4 lbs), pushing (80 lbs), pulling (80 lbs)
• Position will require stooping, kneeling, reaching, handling, speaking, hearing, and seeing
• The work environment involves minimal exposure to physical risks

Qualifications

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

 

The policy of the University of Houston-System and its universities is to ensure equal opportunity in all its educational programs and activities, and all terms and conditions of employment without regard to age, race, color, disability, religion, national origin, ethnicity, military status, genetic information, sex (including gender and pregnancy), sexual orientation, gender identity or status, or gender expression, except where such a distinction is required by law.