The Returning Student Coach oversees new students' recruitment and assists students with their academic goals. Guide students through the enrollment process from applicant to enrolled.

• Facilitates outreach and onboarding of students for student reclamation programs
• Maintains and monitors the caseload of students via proactive outreach
• Conducts ongoing communication with students using various methods
• Serves as liaison to student success resources and services
• Collaborates with university administrators and departments to facilitate the development and maintenance of business processes and procedures
• Tracks and assesses trends in student academic and non-academic needs

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Good technical skills, including proficiency in MS Excel, MS Access, and PeopleSoft
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills, including good public speaking skills
• Good project management skills

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment, which does not subject the employee to any unpleasant elements
• The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks

Qualifications

Preferred Qualifications