Duties:

• Provides first-tier technical support to students, faculty, and staff
• Performs lab opening and closing procedures
• Troubleshoots hardware/software problems
• Provides basic Blackboard Support
• Check-out lab equipment to students, such as laptops, books, or webcams
• Monitors the operation of the general computer lab, electronic classrooms, and open areas
• Assists with Software installations and PC imaging
• Greets students as they come into the general computer area
• Provides data entry for the Help Desk Ticketing System
• Answers Help Desk phone line as needed
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of Windows Operating Systems, Internet Browsers, the latest MS Office Professional, and other applications
• Knowledge of and experience working with a variety of wireless devices
• Should have basic software and hardware troubleshooting skills
• Must have a positive and professional attitude, be a team player, and be an effective communicator

Qualifications:

• Must be a current student at UHD
• Must be able to work a flexible working schedule, including weekends
• Must have prior customer service-related experience