Department: Integrated Enrollment Services

Salary: $16.63-$18.72 Hourly

Description:

Serves as a member of the Integrated Enrollment Services staff, a department within the Division of Student Affairs and Enrollment Services. Provides high-level professional customer service to students, faculty, and staff and the community at the Enrollment Services Welcome Center.

1. Coordinates service for Welcome Center walk-in customers and provides advanced triage support for the areas of Undergraduate Admissions, Scholarships & Financial Aid, Student Business Services, and the Office of the University Registrar
2. Hires, trains, and supervises student staff; develops staffing schedules to ensure consistent, high-level customer service.
3. High visibility and level of interaction, responsible for projecting the primary university image to the public and often being the first point of contact for visitors.
4. Communicates effectively and professionally with students, internal departments, and external entities to resolve difficult and complex customer issues, investigates customer service complaints, and assists with or coordinates their resolution.
5. Prepares recurring and ad-hoc reports to analyze and pro-actively improve services and training; develop innovative ways to implement strategies to address, maintain, or improve performance.
6. Participates in professional development activities; create and maintain training materials and may conduct training for staff and new employees.
7. Utilizes advanced system software to troubleshoot customer problems, log customer information for reporting and resolution purposes.
8. Remains up to date on the state, federal, and university rules, policies, and procedures; guides junior-level staff on the rule, policy, or procedure interpretations.
9. Performs other job-related duties as assigned.

MQ: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline,or the basic knowledge of more than one professional disciplines. Knowledge of the discipline is normally obtained through a formal, directly job-related, 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of one (1) year of directly job-related experience.

Additional Job Posting Information:

Department is willing to accept education in lieu of experience.
Department is willing to accept experience in lieu of education.

The ideal candidate for this position should possess the following:
Higher Education experience.
Service leadership skills including mutual respect, active listening, and responsiveness.
Must be a multi-tasker, extremely organized, and have the ability to work in a fast-paced, high-pressure environment, with strong interpersonal and problem-solving skills.
Ability to clearly interpret and implement policies and procedures.
Ability to interact with all levels of internal and external constituents.
Proficiency in Microsoft Office Suite.

The following documents are required:
Cover letter delineating the manner in which your work experience applies to the posting.
Resume
Salary History
Transcript
Three work references. The hiring department expects you to name current or past supervisors.

NOTE: We will maintain your confidentiality and notify you in advance of making contact with any of your references.References will be contacted only after the interviewing process has been completed.

Incomplete applications will not be reviewed.