Description:

The Academic Records Specialist performs complex academic records requests, including but not limited to; personal information changes, FERPA requests, grade change requests, vaccine updates, reinstatements from suspension, reinstatements for non-payment, graduation application processing, and name changes. Completes intricate technical and analytical based functions in PeopleSoft SIS including building and updating class schedule changes.

Duties:

• Collaborates with other departments to complete grade change, record change, and course registration requests.
• Processes complex and in-depth student record changes, such as student program plan changes for all academic programs.
• Answers inquiries regarding policies, procedures, and student employee records. Coordinates and responses to requests via phone, email, and in-person.
• Codes, indexes, scans, and processes student documents.
• Handles cash and creates check deposits.
• Serves as support with commencement planning and implementation.
• Assists with managing calls queued in the Cisco call center from administrators, staff, faculty, and students.
• Assists with managing correspondence in the Registrar's Office inbox from administrators, staff, faculty, and students.
• Processes transcript requests, collects appeals, reinstatements, and late graduation documents and performs related duties as assigned.

Required Qualifications:

1. High School diploma or GED.
2. Minimum three years of experience in higher education in a student services capacity.
3. Must be a current employee of the University of Houston-Clear Lake.

Preferred Qualifications:

• Two years of education beyond high school (college or technical school).
• Three years of experience in Records, Registration, or the Registrar's Office in a higher education setting.

Knowledge, Skills & Abilities:

• Ability to establish and maintain cooperative working relationships with faculty, administrators, and others.
• Knowledge of course disciplines, educational units, and education history.
• Ability to use Microsoft Office products.
• Knowledge of Student Information System(s).
• Skilled in time management and completing work with minimal errors.
• Knowledge of polices, curricula, and academic structure of a college.
• Ability to independently interpret a wide variety of policies and procedures.
• Ability to process work with minimal errors while working in an environment of constant interruptions.
• Knowledge of general format, content and use of college course catalogs.
• Ability to analyze and troubleshoot complex staff, faculty, or student issues while providing excellent customer service.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are an Equal Opportunity Institution.