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User Support Specialist I

  • 496682
  • Full-Time
  • Closing on: Aug 18 2026
  • User Support Services
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**Special requirements for this position must be able to work evenings and weekends**

Department: User Support Services

Salary: $43,001- $48,000

Job Summary

The User Support Specialist I provides day-to-day technical assistance to students, faculty, and staff related to the operations of computer software, hardware, and network issues, ensuring a high degree of customer satisfaction.

Duties

  • Troubleshoots and evaluates technical problems
  • Supports a variety of software applications
  • Installs, maintains, and troubleshoots standard software applications; provides hardware support
  • Evaluates and tests new software applications and hardware
  • Provides support and training to employees as required
  • Assists faculty and staff on various technologies
  • Researches new and enhanced technologies
  • Troubleshoots and resolves network identification passwords issues
  • Mentors part-time staff in standard software applications and hardware support
  • Installs and troubleshoots client applications

Marginal Duties

  • Performs other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • Associate's degree in Information Technology or a related field
  • Experience in lieu of education

Required Experience:

  • Minimum of one (1) year of related job experience
  • Education in lieu of experience

License/Certification:

  • Must maintain a valid, current driver's license.

Preferred Qualifications

  • Bachelor's degree in Information Technology or a related field is preferred
  • Three (3) years of related job experience is preferred

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of Windows 10 and MacOS 10.14 or higher

Skills:

  • Good technical skills, including proficiency in MS Office
  • Strong time management and organizational skills
  • Excellent interpersonal and communication skills
  • Good customer service skills

Abilities:

  • Ability to escalate issues when appropriate
  • Ability to follow up on outstanding actions

Work Location and Physical Demands

Primary Work Location: 

  • Works in an office environment

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
  • Must have good spatial awareness and precise hand-eye coordination
  • May be required to move items of up to 25lbs
  • May be asked to respond to problems or provide service after hours
  • May be expected to carry and respond to cell phone at all times
  • Must be able to work evenings and weekends as needed

 

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.

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