The University Registrar provides strategic leadership and oversight for all functions of the Registrar’s Office, ensuring the integrity, accuracy, and security of academic records and student information systems. This role manages registration, grading, transcripts, degree verification, compliance, and graduation auditing in alignment with university policies and legal regulations such as FERPA. The Registrar collaborates with IT and campus partners to implement and optimize technology solutions that support student success. Additionally, the position supervises staff, maintains procedural documentation, and ensures accurate reporting to internal and external stakeholders.

• Coordinates, supervises, and provides executive leadership for all functions and services of the University's Registrar's Office, including the student information system, registration, grading, degree and enrollment verification, academic records management, transcripts, compliance, application processing, and articulation, graduation auditing, and awarding of degrees
• Oversees the management of policies, processes, and operations of the Registrar's Office and provide leadership, innovation, vision, and accountability for the management of all records, registration policies, and services that support student success
• Provides oversight for integrity and accuracy of student academic record-keeping and transcript production and integrity in compliance with the University's academic policies and standards
• Oversees the conformity of educational record use, dissemination, and privacy of student information to University policies and legal requirements, including the Family Rights and Privacy Act (FERPA) and other applicable laws and regulations as well as those of other regulatory agencies
• Oversees the implementation and effective use of systems for student information, degree audit, and other systems
• Provides leadership as the key liaison to IT, Campus Solution Services, and Institutional Research for issues about all services offered by the Registrar's Office, including the development and maintenance of computerized records and registration systems
• Provides strategic input and develops recommendations for the implementation of related technology applications in support of enhanced services for students, faculty, and staff
• Monitors and verifies student enrollment data essential for official internal and external reporting related to academic and student records, including the National Student Clearinghouse, auditors, and accreditors, as needed
• Supervises the maintenance of the degree audit system and provide oversight for the monitoring of student's progress toward degree completion
• Promotes and maintains effective relationships with faculty, staff, and academic partners across campus and other institutions, collaborating on issues relating to curriculum, university policies, and other areas of Registrar responsibilities
• Oversees training, development, and maintenance of procedure manuals, regulations, and systems within the Registrar's office for the university community
• Coordinates University registration events (in-person and virtual) in collaboration with Academic Advising, Financial Aid, Student Business Services, and other departments across campus
• Supervises, trains, manages, evaluates, and develops staff within the office

• Performs other duties as assigned

Direct Reports:

• Full-time employees and part-time

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Makes final decision on evaluating employee performance; hiring new employees; disciplinary actions; makes final decision on scheduling employee work hours; makes final decision on coaching and counseling; training; provides recommendations on handling employee grievances and complaints; and makes final decision on granting time off

Required Education:

• Master's degree

Required Experience:

• Minimum of seven (7) years of related work experience
• Minimum of five (5) years of PeopleSoft experience, or similar student information system experience
• Experience in understanding of administrative matters across higher education
• Experience in understanding of FERPA and experience on issues on the protection of confidential student records
• Experience of supervisory and track record of office leadership in an institution of higher education

License/Certification:

• None Required

• Doctorate preferred
• Demonstrates success in leading, planning, implementing, and adapting to change
• Fluent in understanding and effective use of information technology
• Demonstrates a strong focus on the student experience and student success

Knowledge, Skills, and Abilities

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position
• Knowledge of enterprise-scale student information systems, processes, and management
• Comprehensive knowledge in enrollment systems and well-versed in the requirements and processes of a successful Registrar
• Strong understanding of best practices in student registration and records, and understands the role of the Registrar in strategic enrollment management and student success

Skills:

• Candidate must have strong analytical and problem-solving skills, as well as excellent interpersonal and communication skills
• Strong organizational and conceptual skills
• Successful record of interacting with professionals across disciplines
• Detail-oriented and customer service and compliance-focused
• Proven record of accountability and follow-through

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Position is physically comfortable; individual has discretion about sitting, walking, standing, etc
• Occasional lifting, pushing, climbing, and pulling may be required
• Work environment involves minimal exposure to physical risks