The Success Coach provides proactive, student-centered, professional support to all students on their academic, personal, and professional goals. The Success Coach uses holistic and student-centered coaching approaches and models to assist students with navigating the collegiate experience, make connections to resources and support services, and aid helping students persist to completion. 

• Provides proactive individualized coaching to assigned caseload. Utilizes coaching models, approaches, and techniques to support students' academic and personal success. Regularly conducts proactive outreach, check-ins, and follow-ups on student caseload to assess progress, challenges or barriers, and develops action plans to support persistence, retention, and completion
• Utilizes appropriate platforms and systems to thoroughly document communication and interactions with students, to include caseload campaigns and group coaching or individualized programming. Utilizes technology platforms to document student interactions, and engagement to track progress
• Engages in collaborations with academic advising, academic support services, financial aid, and other support services and resources to support student’s needs, holistically. Guides students in developing individualized success strategies and setting realistic goals that promote persistence and completion. Identifies at-risk students using early systems to provide active and timely interventions and follow-up support 
• Uses data to adjust coaching approaches with student caseload and service delivery. Provides reports on caseload engagement and interactions 
• Participates in departmental, divisional, and university wide events and initiatives on the weekends and/or evenings. Serves on divisional committees or committees as assigned. Engages in ongoing professional development, coaching, advising, and practices in the department, division, or institution 

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor’s degree in education, Counseling, Social Work, Psychology, Sociology, or related discipline or field

Required Experience:

• Minimum of two (2) years of related job experience

License/Certification:

• None Required

• Master's degree

Knowledge:

• Understanding of student development and coaching models and approaches 
• Knowledgeable of university policies, procedures, and campus resources 
• Knowledgeable of challenges and barriers students (first-generation, transfer, or underrepresented) encounter 

Skills:

• Strong interpersonal communication skills, both verbal and written  
• Proficiency in case management, tracking, reporting and fostering rapport with students from diverse backgrounds 

Abilities:

• Proactively and effectively manage caseload of students and maintain confidentiality and professionalism  
• Collaborate with institutional departments to support students  

Primary Work Location:

• Works in an office environment. Occasional office site locations for events

Physical Demands:

• Work is performed in a typical interior work environment, which does not subject the employee to any unpleasant elements 
• Individuals have discretion in relation to working, standing, etc., and has minimal exposure to physical risks