Department: Information Technology Salary: Commensurate with education and experience

Description:

The Senior Computing Coordinator is responsible for providing advanced-level hardware and software technical support to departments/schools’ faculty, staff and students. Installs, troubleshoots and maintains hardware/software and replaces components as required. Establishes a working knowledge of the University's network to troubleshoot network line problems. Work performed will follow established Office of Information Technology (OIT) guidelines. Leads team(s) environment and works independently to achieve OIT and University goals. This position requires basic security awareness training, as per CJIS Security Policy, of all personnel who have unescorted access to physically secure locations within University PD, including TLETS. This training requires fingerprinting and background checks prior to access being granted.

Duties:

• Administration and management of systems for operation systems deployment, application deployment, and Endpoint Patch management, for both PCs and Apple systems-specifically MS Endpoint configuration and JAMF MDM. Leads and supervises project team(s) in researching, recommending, and implementing desktop solutions. Provides advanced functional administrator support and guidance to Support Services staff over various campus desktop systems. Creates and updates the computer images, manage administration tools, and other databases used by Academic Computing and Support Services.
• Schedules office visits, troubleshoots hardware/software/networking problems. Diagnoses, researches, and corrects issues, including the detection and elimination of computer viruses. Provides overall coordination, control, and support of departmental faculty and staff office computers, lab and classroom equipment support and required software and associated network connections. Responsible for maintaining department’s desktop computer hardware inventory in accordance with university policies and procedures by utilizing the OIT Ticketing System. Responsible for tracking work requests using OIT Ticketing System and completing requests in a timely manner.
• Installs operating systems on PC and Apple computers. Configures and installs software applications, workgroups, network, and all peripherals as specified on the client interview form. Reviews interview forms, assessing users’ computer needs and resolves questions before beginning installs. Sets up and configures applications, email, Internet access, networked and local printers, file shares, and peripherals according to OIT guidelines. Trains users on how to ensure their data is being backed up properly. Ensures all problems are resolved before leaving client area.
• Participates in departmental technology-based meetings and provides input for requested strategies and initiatives. Communicates problems to Supervisor that impact the user community.
• Helps Support Services in the receiving and distribution of new department hardware and software as it arrives, with asset inventory and with equipment disposal.
• Interfaces with vendors for the purpose of troubleshooting and problem resolution for current systems/solutions, and to research and evaluate potential new systems/solutions. Works with vendors on the configurations of new equipment - including computers, printers, and software. This also includes establishing recommended hardware specifications, as well as obtaining quotes. Performs related duties as assigned.

Required Qualifications:

1. Bachelor's degree in Computer Science, Information Systems, or related field or equivalent combination of education and experience.
2. Minimum five years of experience in software and hardware support for PCs and Apple systems including peripherals, operating systems, and diagnostic software.
3. CompTIA A+ Certification within 12 months of hire.
4. Current employee of the University of Houston-Clear Lake.

Preferred Qualifications:

• Master's degree in Computer Science, Information Systems or related field.
• Seven years of experience in troubleshooting and repairing hardware and software on PCs and Apple systems with associated peripherals in a higher education environment.
• Apple Certified Macintosh Technician

Knowledge, Skills and Abilities:

• Proficiency with PC and Apple computer systems and knowledge of multiplatform operating systems and Microsoft Office supported applications. Software knowledge must include Internet browser, working tools and diagnostic software.
• Ability to diagnose and repair computing technology including, but not limited to software, hardware, operating system, peripherals, etc.
• Ability to learn and master new software applications quickly.
• Excellent verbal and written communications skills in English.
• Excellent interpersonal skills and ability to interact with users in a service-oriented manner.
• Ability to conduct technical training.
• Ability to prioritize tasks, follow policies and procedures, meet deadlines and handle multiple projects simultaneously.
• Knowledge of networking.
• Knowledge of administration and management of systems for operation systems deployment, application deployment, and Endpoint Patch management, for both PCs and Apple systems-specifically MS Endpoint configuration and JAMF MDM.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.  This position will also require a motor vehicle background check.

The University of Houston System and its universities are an Equal Opportunity Institution.