Description:

Reviews student records and processes student record requests. Verifies and maintains student records, provides information to students and visitors, and resolves customer problems.

1. Reviews student records to ensure accuracy of data. Identifies discrepancies and resolves problems, referring complex issues to Records Analyst.
2. Audits, updates and maintains records in student information system.
3. Processes requests for student transcripts, enrollment and degree verifications, diplomas, address changes, and other student records requests.
4. Provides enrollment and student record assistance in person to current, former, and prospective students.
5. Research academic records for current and former students.
6. Processes graduation applications and certifications and may process diploma orders.
7. Answers telephone and emails, typically as second-tier support, resolving complex or unusual matters for current and prospective students and third parties.
8. Prepares weekly reports and correspondence.
9. May provide work leadership to Records Associate
10. May handle cash received for processing of requests.
11. Performs other job-related duties as assigned.

The ideal candidate for this position should possess the following:

Higher Education experience.
Service leadership skills including mutual respect, active listening, responsiveness, empathy, advocacy, and transparency.
Must be a multi-tasker, extremely organized, and have the ability to work in a high-pressure environment, with strong interpersonal and problem-solving skills.
Ability to clearly interpret and implement policies and procedures.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite.

Preferred Qualifications:
-Experience with PeopleSoft and other student systems.
-Experience with Enrollment Services.

The following documents are required:
-Cover letter delineating the manner in which your work experience applies to the posting.
-Resume
-Salary History
-Transcript
-Three work references. The hiring department expects you to name current or past supervisors.

-Department is willing to accept education in lieu of experience.
- Department is willing to accept experience in lieu of education.

NOTE: We will maintain your confidentiality and notify you in advance of making contact with any of your references. References will be contacted only after the interviewing process has been completed.

Incomplete applications will not be reviewed.

MQ: Requires the ability and knowledge for analysis and interpretation of procedures, policies and practices attainable through specific education and/or training programs in a specialty or technical field. Advanced vocational or electronic skills or a basic knowledge of a professional field is required. An Associate's degree or certification/licensing in a technical specialty program of over 18 months and up to 1 year duration are characteristic of this field. Experience: Requires a minimum of 1 year of directly job-related experience. Certification/Licensing: None.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are an Equal Opportunity Institution.