Description:

Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.

1. Plans and develops procedures for administering a small or medium-sized department or program.
2. Oversees program expenditures and ensures adherence to budget.
3. Provides guidance to subordinate staff and evaluates performance.
4. May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
5. Reviews reports of budgets and activities.
6. Prepares ad hoc reports as needed.
7. May administer grants and grant-related related communications, scholarships and other operations.
8. Develops, implements and maintains appropriate policies and procedures.
9. May serve as property custodian for the department.
10. Performs other job-related duties as assigned.

Additional Job Duties
• Assists with recruitment activities, including but not limited to: coordinating and hosting informational meetings and recruitment events, answering phone and email inquiries from prospective students, applicants, and newly admitted students, holding individual meetings with prospective students, providing guided Graduate School of Social Work building tours, and managing Help Desk emails.
• Assists with admissions activities, including but not limited to: reviewing Master of Social Work applications for completion, tracking deferrals and declines, hosting welcome sessions, and resolving student account holds as needed.
• Oversight of student workers
• General administrative duties (e.g., phone/email, coordinating travel, arranging shipments, managing mail and packages, placing office supply orders, etc.)
• May require some travel during recruitment season

Preferred qualifications
• Familiarity with Microsoft Office 365 applications (e.g., Outlook, PowerPoint, Excel, Word)
• Excellent customer service skills (e.g., professional phone etiquette, verbal/written communication, resourcefulness, emotional intelligence)
• 3+ years of experience working with high school and/or college students, or in a high-demand customer/client facing position

MQ: Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.