Description:

Coordinates and provides senior-level administrative support to an ongoing program at the University.

1. Coordinates program to ensure that implementation and prescribed activities are carried out in accordance with specified objectives.
2. Participates in planning and develops methods for program implementation and administration, coordinates program activities and processes.
3. Reviews program records and reports of activities.
4. Recommends modifications to methods or procedures as required.
5. Prepares recurring and ad hoc program reports for management use.
6. Assists in preparing reports, proposals, manuals, and other documentation as required for the program.
7. Participates in budget planning and is responsible for controlling expenditures in accordance with budget allocations for the program.
8. Conducts formal training or gives instruction regarding program policies and procedures.
9. Interacts with faculty, staff and students to promote the goals and objectives of the program.
10. Develops and maintains database on research studies, policy issues, etc.
11. Performs other job-related duties as required.

The Program Coordinator II supports the daily operations of the CLASS Academic Advising Office. This position manages front desk operations, assists students with advising check-in and general questions, supervises student employees, and provides administrative support to the academic advising team.

Key Responsibilities
• Manage daily front desk operations and provide welcoming, professional service to students and visitors.
• Check students in for advising appointments and direct students to appropriate advisors, departments, or university resources.
• Respond to general student inquiries by phone, email, and in person.
• Supervise, train, schedule, and provide daily work direction to student employees.
• Process academic paperwork, including change of major requests, minor petitions, and other student forms.
• Assist with advising office communications, scheduling, and administrative projects.
• Support high-volume advising activities, including registration, orientation, and graduation periods.
• Maintain confidentiality of student information and comply with FERPA requirements.
• Perform other duties as assigned in support of CLASS Academic Advising.

Experience will be considered in lieu of education.
Education will be considered in lieu of experience.

MQ: Education: Requires the ability and knowledge for analysis and interpretation of procedures, policies and practices attainable through specific education and/or training programs in a specialty or technical field. Advanced vocational or electronic skills or a basic knowledge of a professional field is required. An Associate's degree or certification/licensing in a technical specialty program of over 18 months and up to 3 years duration are characteristic of this field. Experience: Requires a minimum of one (1) year of directly job-related experience.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.