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Non-College Work-Study | User Support Services

  • 492841
  • Part-Time
  • User Support Services
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Duties:

• Answers IT Service Desk phone
• Provides data entry for User Support Services using an online help desk ticketing system
• Greets UHD students, faculty, staff, and guests in assigned areas
• Provides first-tier technical support to UHD students, faculty, and staff
• Performs opening and/or closing procedures as defined for assigned areas
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of Windows Operating Systems, Internet Browsers, the latest two versions of Microsoft Office
• Knowledge of and experience working with a variety of wireless devices
• Have basic software and hardware troubleshooting experience, End-user support

Qualifications:

• Must be a current UHD student
• Must have prior customer service experience

All positions at the University of Houston-System are security sensitive and will require a criminal history check.
 
The policy of the University of Houston-System and its universities is to ensure equal opportunity in all its educational programs and activities, and all terms and conditions of employment without regard to age, race, color, disability, religion, national origin, ethnicity, military status, genetic information, sex (including gender and pregnancy), sexual orientation, gender identity or status, or gender expression, except where such a distinction is required by law.

 

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