Description:

Position Summary:
The Student Computer Lab Assistant at the UHD Kingwood Location to assist the Distance Education Department. The ideal candidate possesses strong customer service and communication skills, is self-motivated, and has a working knowledge of Windows operating systems, Microsoft Office applications, and general computer hardware and software. Evening and split-shift availability is required.

Job Description:

• Monitors the operation of the general computer lab.
• Assists with Software installations if needed.
• Greets students as they come into the general computer area.
• Performs other duties as assigned.
• Provides data entry for the Service Desk Ticketing System.
• Provide first Tier technical support to students and faculty.
• Perform opening and/or closing procedures; and other duties as assigned.

Basic Requirements:

• Must have good telephone etiquette and good customer service skills.
• Knowledge of Windows Operating Systems, Internet browsers; MS office Professional suite and other applications.
• Solve basic routine Software and Hardware issues as necessary.
• Must be a self-starter in exercising initiative with the ability to get things done by performing daily tasks effectively.
• Must be able to work evening shift(4pm 9 pm) and/or split shift.

Requirements:

• Must have at least one year of experience
• Must be a UHD Student

Preference will be given to students who are eligible for and participating in the Federal Work-Study (FWS) Program.
All currently enrolled UHD students who meet the minimum qualifications are encouraged to apply.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.