Department: User Support Services

Salary: $12.00/Hour

Description:

Duties:
• Monitors the operation of the general computer lab and assists with software installations if needed
• Greets students as they come into the general computer area and provides first-tier user support to students and faculty
• Provides data entry for the Help Desk Ticketing System
• Performs opening and/or closing procedures
• Performs other duties as assigned
Knowledge, Skills, and Abilities:
• Must have good telephone etiquette and good customer service skills
• Knowledge of Windows Operating Systems, Internet browsers, MS Office Professional Suit, and other applications
• Must be a self-starter in exercising initiative and have the ability to get things done by performing daily tasks effectively
• Solve basic routine Software and Hardware issues as necessary
Qualifications:
****This position is at the UHD Northwest Campus****
• Must be a UHD student
• Must be able to work the evening shift (4 pm to 9 pm) and/or split shift.
• Must have some knowledge of software skills
• Experience requirements: Less than one year
• Must provide a resume and current UHD class schedule