Department: Global Hospitality Leadership Salary: 15.14 - 17.04

Description:

Oversees and coordinates work activities of housekeepers and room attendants as well as train personnel to deliver outstanding guest service for internal and external customers of the Hilton College and Hotel.

1. Provides training and work direction to housekeepers and room attendants on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
2. Implements basic operating standards for housekeeping services to ensure compliance with applicable policies and brand standards.
3. Maintains linens and supplies and assists in maintaining an adequate stock of linens, supplies and equipment.
4. Ensures completion of housekeeper's reports and communicates clean and available rooms to the Guest Services Department. 5. Verifies status of rooms and reports discrepancies.
6. Communicates and coordinates with Engineering/Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas.
7. Manages the training of student employees and interns to perform housekeeping duties as required by the program.
8. Schedules work assignments and provides guidance to housekeeping staff ensuring coverage for all shifts, as well as managing the lost and found programs, stock rooms, carts and designated inventory.
9. Approves timesheets, conducts performance appraisals of housekeepers and room attendants and makes recommendations on promotions, new hires and terminations.
10. Performs other job-related duties as assigned.

MQ: Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of three (3) years of directly job-related experience.

Additional Posting Information:
Experience will be considered in lieu of education.
Education will be considered in lieu of experience.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are an Equal Opportunity Institution.