Description:

Manages the day-to-day operations of a large university program or department, including the supervision of staff employees, student workers, programs or processes.

1. Plans and develops procedures for administering a large or complex department or program.

2. Manages fiscal activities, including procurement and budget analysis.

3. Provides guidance to subordinate staff and evaluates performance.

4. Prepares abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.

5. Creates and reviews reports of expenditures and activities.

6. May administer grants and grant-related related communications, scholarships and other operations.

7. Develops, implements and maintains appropriate policies and procedures.

8. May serve as property custodian for the department.

9. Performs other job-related duties as assigned.

Department is willing to accept education in lieu of experience.

Department is willing to accept experience in lieu of education.

MQ: Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4-year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Experience: Requires a minimum of one (1) year of directly job-related experience.

Certification/Licensing: None.

- Department is willing to accept education in lieu of experience. 
- Department is willing to accept experience in lieu of education. 

Certification/Licensing: None.

Email Communications & Systems Management:

•Manage the scheduling, recipient list imports, and distribution of university email communications through Blackbaud Internet Solutions (BBIS).
• Provide technical support, training, and guidance to university colleagues on BBIS functionality, email best practices, and troubleshooting.
• Assist with email list management, audience segmentation, data accuracy, and distribution processes.
• Monitor email delivery and troubleshoot technical issues to ensure successful distribution of communications.
•Support the development, testing, and optimization of HTML email communications across platforms and devices.
• Serve as a resource for university colleagues on digital engagement systems, communication processes, and platform best practices.

Data Analytics & Performance Reporting:

• Export, compile, and analyze email campaign data to evaluate communication performance and audience engagement.
• Develop and maintain reports, dashboards, and performance summaries to support data-driven decision-making.
• Maintain organized records of campaign performance and engagement metrics to support historical comparisons and strategic planning.

Alumni Engagement Platform Management:

• Manage UHlink, the university's alumni-student networking platform, including daily operations, user support, and platform administration.
• Develop and implement strategies to increase platform awareness, user registration, participation, and engagement.
• Monitor platform activity and engagement metrics to evaluate effectiveness and identify opportunities for improvement.
• Collaborate with university departments and stakeholders to promote UHlink and expand alumni-student networking opportunities.

Mentoring Program Management:
• Oversee the planning, coordination, and administration of the UHlink Mentoring Program.
• Manage mentor and mentee recruitment, applications, participant communications, and matching processes.
• Coordinate program timelines, onboarding, training resources, and engagement activities.
• Monitor program participation, collect feedback, and evaluate outcomes to support ongoing program improvements.
• Collaborate with University partners to strengthen mentoring opportunities and support student and alumni engagement.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.