Description:

Job Summary

The Coordinator, Customer Services oversees all departmental customer service processes and procedures to ensure that the correct information is conveyed to students, faculty, staff, and guests, and addresses all customer service issues.

Duties

• Provides information as necessary to students, staff, and faculty via email, telephone, and in-person, and addressing issues that arise
• Assists with department-specific functions and services pertaining to customer service
• Coordinates campus tours, including scheduling, logistics, and tour guide assignments
• Develops inventory of departmental supplies, promotional materials, tour resources, and maintaining accurate inventory records
• Supports continuous improvement initiatives by monitoring service quality, inventory needs, and campus visit experiences
• Conducts tours of the university as required
• Provides support for planning and executing events as required
• Performs all necessary data entry and administrative tasks

Marginal Duties

• Performs all other duties as assigned

Qualifications

Required Education: Bachelor's degree
Experience: Minimum of one (1) year of related job experience
License/Certification: None required

Preferred Qualifications

• None

Knowledge, Skills, and Abilities

Knowledge:

• Knowledge of the principles of customer service, and the related trends, issues, and accepted practices

Skills:

• Good technical skills, including proficiency in MS Office
• Strong analytical and problem-solving skills
• Excellent customer service, interpersonal, and communication skills

Abilities:

• Ability to assign work and supervise others
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location: Works in an office environment, lobby customer service island, or a reception area.

Physical Demands: Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. 

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.