The Academic Success Coordinator II provides proactive and holistic academic and career advising to prospective, new, transfer, continuing, and re-admitted students in assigned caseload.

• Provides academic advising to all new and returning students and develops individualized programs of study for each student
• Creates official degree plans for current students and meets with prospective students to help provide unofficial academic planning
• Advises students in career exploration, networking, and job-seeking strategies and promotes career fairs for internships and job searches.
• Contributes to workshops/events as a facilitator
• Provides preliminary evaluation of transcripts and submit articulation requests for the respective college
• Serves as a student advocate and assists students by making appropriate referrals to financial aid, Student Business Services, Learning Support, Counseling Services, and other campus services
• Maintains continuous communication with students via email, telephone, and in-person
• Run communication campaigns in venues such as EAB and support efforts with the Early Alert, and Mid-term grades for assigned caseload
• Interprets and maintains online data and resource files related to this position in student information system and advising software
• Trains students on how to use advising tools, degree audits, course prerequisites and serves students on academic probation
• Supervises student workers, if needed
• Supports retention and timely graduation efforts for college and UHD students
• Assists with First Time in College (FTIC) and transfer orientation sessions
• Participates in on and off-campus recruitment and registration activities with Houston area community colleges, high schools, and community events
• Participates, attends, and assists with pre-commencement and commencement ceremonies/activities
• Maintains a strong, positive, and collaborative relationship with the College Leadership, Enrollment Management, and Faculty

• Performs all other duties as assigned

Direct Reports:

• May supervise Student Employees

Delegation of Work:

• May assign work to subordinate(s)

Supervision Given:

• May supervise the work of student workers

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years in academic advising or student support experience within higher education

License/Certification:

• None required

• None

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Strong interpersonal skills, and proven experience working with students, parents, faculty, and staff.
• Excellent computer proficiency (MS Office Word, Excel, and Outlook)

Abilities:

• Strong ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary student service
• Proven ability to work with higher education software systems, analyze data, produce reports, and implement systems to monitor and manage staff productivity.
• Commitment to serving a representative and diverse faculty, administrative staff, and student body

Primary Work Location:

• Works in an office environment or at off-campus locations for recruitment and advising events

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Position is physically comfortable; individual has discretion about walking, standing, etc.
• Work environment involves minimal exposure to physical risks
• Typical work occurs during business hours Monday through Friday however this position may require flexible hours as needed to include evenings and weekends serving students in virtual, on-, and off-campus
• Complies with all UHD and UH system policies and procedures

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

 

The policy of the University of Houston-System and its universities is to ensure equal opportunity in all its educational programs and activities, and all terms and conditions of employment without regard to age, race, color, disability, religion, national origin, ethnicity, military status, genetic information, sex (including gender and pregnancy), sexual orientation, gender identity or status, or gender expression, except where such a distinction is required by law.